Nightingale Community Portal
So I’ve noticed just recently that the game’s performance stutters after thirty minutes to an hour and then eventually crashes, I don’t know what exactly causes it but I have a feeling it’s either related to portal usage or the “collect all” option for picking up nearby items instantly, the reason I think it might be the collect all items function is because it seems like just picking up items individually in a session doesn’t lead to any performance issues but I’m not entirely sure if there’s correlation there or just luck.
| Mode | Offline |
| Impact | It's difficult to play or progress |
| Category Tags | Other |
| Realm [Biome/Major] | Occurs in all Realms |
| Minor Realm Cards | None |
Hi there,
Thank you for bringing this issue to our attention. To help the development teams investigation of this issue please send us your player logs so we can look into this further.
Instructions to do so are here:
https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
As logs can contain sensitive information please do no share them on AHA! or other public forums and send them to us by submitting a Zendesk Ticket.
You can submit a ticket by:
Stay on the “How do I get my player logs?” page or
Go to https://inflexiongames.zendesk.com/hc/en-us and on the top right hand side of the site select Submit a Request
Additionally, can you confirm whether you are prompted to submit a Crash Report when the crash occurs, or are you redirected straight to desktop?
When you are using the "collect all" feature, is it on a significant number of items, or for small amounts, such as the handful of wood bundles that drop when chopping a single tree?