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Status Under Investigation
Workspace Bugs
Created by Guest
Created on Nov 21, 2024

Just bought the game: crashes on GFN

Hi,

Thought I'd let you know here: I play Windows games via GeForce Now. Just bought the game on Steam, but it will not start. Seems to be a broken build. Also filed a report there, but I thought it would be good to mention it here as well. Message is something about a missing shader and "is the build correctly cooked?"

Mode Online
Impact I cannot play or progress
Category Tags Technical (Crashes, Disconnects, Performance)
Steps to Reproduce Just start it up on GFN. Boom.
  • Attach files
  • Dev
    Leah S
    Reply
    |
    Nov 22, 2024

    We have identified the root cause of this issue and are working with NVIDIA to solve this.

    1 reply
  • Guest
    Reply
    |
    Nov 21, 2024

    Easily replicable- just boot up from GeForce Now.


  • Guest
    Reply
    |
    Nov 21, 2024

    Managed a screenshot.

  • Guest
    Reply
    |
    Nov 21, 2024

    Sorry, can't send the logs, because I can't copy them over from the Geforce Now environment. I'm not running on a machine I control. GFN doesn't work that way. Even copying text is problematic.

  • Dev
    Leah S
    Reply
    |
    Nov 21, 2024

    Hi, thanks for the report. Could you send us your logs here so we could investigate? https://nightingale-bugs.ideas.aha.io/ideas/new

    You can find your logs here:

    • Hold the Windows key and press R.

    • This will bring up a run dialog window.

    • Enter: %localappdata%\nwx\saved\Logs in the text box and click ok.

    • This should bring you to the folder with your log files.

    Please attach the NWX file and up to the 2 most recent (if available) backup files.

    1 reply