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Controller functions not working

When using an Xbox controller, the merchant menu is inaccessible. It can be seen but is not capable of being navigated.

Mode Online
Impact I cannot play or progress
Category Tags NPCs, Controls
Realms Abeyance
Minor Realm Cards None
Steps to Reproduce in the first Abeyance relm I am trying to speak with the merchant but my controller is not capable of navigating the merchant menu. I have to completely close the game and use keyboard and mouse to progress any.
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