Issue Description: The "Report a Bug" button in the Options menu is currently non-functional. When users attempt to report a bug by following these steps:
Press the ESC key to open the Options menu.
Click the "Report a Bug" button.
The default web browser opens a new tab and redirects to the URL https://bit.ly/NTGLBugs.
Users encounter a "This site can’t be reached" error.
This issue prevents users from effectively reporting bugs, which is crucial for maintaining the game's quality and user satisfaction.
User Frustration: Many users are already experiencing frustration with the game, and the inability to report bugs exacerbates this issue. When players encounter problems but cannot easily communicate them to support, they may feel ignored or undervalued. This can lead to a negative perception of the game and the company behind it.
Risk of User Attrition: If users cannot report their issues, they may choose to give up on the game entirely. This not only affects user retention but can also lead to negative reviews and word-of-mouth, further impacting the game's reputation and potential revenue.
Encouraging User Engagement: Providing a functional "Report a Bug" feature is essential for encouraging users to engage with the support system. It allows players to feel heard and valued, fostering a community where feedback is welcomed and acted upon. Fixing this issue will help ensure that users can easily report problems, leading to quicker resolutions and a better overall gaming experience.In summary, addressing the broken "Report a Bug" button is critical to enhancing user satisfaction, reducing frustration, and preventing potential loss of players.
Mode | Both Online & Offline |
Impact | It doesn't impact my ability to play or progress |
Category Tags | UI/UX |
Minor Realm Cards | None |
Update: Oct 7, 2024
Thank you to all who have voted and commented on this issue.
Our current recommendation is to wait 5 to 10 minutes, then attempt reporting again.
In the event that the report button continues to be non-functional, please leave a comment to that effect and any screenshots you are able to capture of the window as it appears.
Now when I click the button, my browser opens but nothing happens. No tab, no error, nothing.