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Nightingale Community Portal
Status Open
Workspace Bugs
Created by Guest
Created on Sep 18, 2024

Stuck "Authenticating with Steam" while Steam is updating other games

Probably a Steam-only issue, but worth mentioning in case others run into it. But basically the game is hung at the "Authenticating with Steam" prompt if Steam is updating any other games. It might only happen specifically when the update is writing to disk.

No real workaround except to wait for the updates to complete, or pause updates.

Can resume Steam updates after logging in.

Mode Online
Impact It's difficult to play or progress
Category Tags Technical (Crashes, Disconnects, Performance)
  • DEV RESPONSE
    Sep 18, 2024

    Hi there,

    Thank you for bringing this issue to our attention. To help the development team's investigation of this issue please send us your player logs the next time you see this happening so we can look into this further.

    Instructions to do so are here:
    https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs

    As logs can contain sensitive information please do no share them on AHA! or other public forums and send them to us by submitting a Zendesk Ticket.
    You can submit a ticket by:

    1. Stay on the “How do I get my player logs?” page or go to https://inflexiongames.zendesk.com/hc/en-us

    2. On the top right hand side of the site select Submit a Request

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