Nightingale Community Portal
Hi folks, like it says in the title, just after the 'Preparing Realm' screen, when I'm assuming it's trying to enter the game (I just bought it today) my PC shuts down. I'm guessing it has something to do with my video card - I've attached my DxDiag file. I verified all of the files, tried to run as an admin but it wouldn't authenticate Steam that way. One thing to note, when I created my first char I set it to Offline Mode. I would try it on Online mode but I don't see where to do that on the Menu Screen. I don't see what difference that would make anyways. I'm not losing my mind over this as I know this is an Early Release game, but I'm sure you guys would want to know about the issue.
EDIT - I found where to switch to Online Mode, still crashed. Also, I played the game briefly a ways back when you had that free weekend. So my PC at least played that version of the game.
| Mode | Offline |
| Impact | I cannot play or progress |
| Category Tags | Other |
| Realms | Other |
| Minor Realm Cards | None |
| Steps to Reproduce | Every time it tries to enter the game. |
Hi there,
Thank you for bringing this issue to our attention.
If you are still experiencing crashes, on either Offline or Online, please send us your player logs so we can look into this further.
Instructions to do so are here:
https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
As logs can contain sensitive information please do no share them on AHA! or other public forums and send them to us by submitting a Zendesk Ticket.
You can submit a ticket by:
Stay on the “How do I get my player logs?” page or
Go to https://inflexiongames.zendesk.com/hc/en-us and on the top right hand side of the site select Submit a Request
As your attachment to this post contained personal information, I have grabbed it to pass on and deleted the attachment for your safety. As this is a public forum please make sure your responses don't contain anything such as:
Steam/Epic ID's
Personal Emails
IP Addresses
Home/Work Address information
Game Logs
Thank you!
