Nightingale Community Portal
Technical Support

Support

If you're having issues with Nightingale, please check out the sections below for basic troubleshooting steps that should resolve most cases. To get more information, click on the relevant title to expand it. For bugs and feedback, please check out our Aha portal.


Recommended Specs

For further detail regarding minimum and recommended specifications and how to get the most out of your Nightingale experience, please check out this article: Performance Expectations

* Linux, Mac, or Windows emulators are not supported at this time


How to send logs and F2 screenshots

Sending your logs and an F2 screenshot will help us fix bugs. These will not be displayed publicly on the portal.

To locate your logs

  1. Hold the Windows key and press R.

  2. This will bring up a run dialog window.

  3. Enter: %localappdata%\nwx\saved\Logs in the text box and click ok.

  4. This should bring you to the folder with your log files.

Please attach the NWX file and up to the 2 most recent (if available) backup files to the issue report


To get an F2 screenshot

If possible, please include an F2 screenshot. This gives us important information about your system and the game.

  1. Load into the character you are having issues with

  2. Press F2

Please attach the screenshot to the issue report


How to provide a DXDiag file?

A DXDiag, short for DirectX Diagnostic Tool, will provide information in diagnosing and troubleshooting issues related to graphics, sound, and performance.

To create a DxDiag file:

  • Press Win+ R to open a Run Dialog window.

  • Type "dxdiag" (without the quotation marks) and press enter.

  • If it asks you to check if your drivers are digitally signed, click either 'yes' or 'no' based on your preference.

  • Wait for the tool to gather information, it will pop open a window when it is complete.

  • Click on the "Save All Information" button

  • Save the file somewhere you can easily access (such as your desktop)

- Attach the file and send to Inflexion as directed to the support ticket/email


How do I update my game?

In both Steam and Epic Games platforms, Nightingale should automatically notify you of updates, but there may be occasions when you may have to manually ensure you’re running the latest version of the game.

Steam:

  • Right-click on the game in your library.

  • Navigate to Properties > Installed Files.

  • Click on "Verify integrity of game files”

Epic Games:

  • Reboot your computer