Have started on a new one. the one that went away i figured out why. i played for 5hours without login out and we got a power cut. the forums says the game getting saved when you log out or quit the game. now i log out every 2 hours to create a save.
Hello! I'm so sorry you're running in to this issue, could I get you to answer a few questions to help us track this down?
Do you have any other offline profiles, and are they also missing?
What is the name of the character?
Could you navigate to AppData/Local/NWX/Saved/Offline/################(this is your Steam profile ID) -> grab both the deploy and profiles folders, zip them and attach them to this ticket?
Were the three logs you attached all the files in your logs folder? If there are any more recent, please throw those on here as well.
Hi and thc for responding :)
Have started on a new one. the one that went away i figured out why. i played for 5hours without login out and we got a power cut. the forums says the game getting saved when you log out or quit the game. now i log out every 2 hours to create a save.
Hello! I'm so sorry you're running in to this issue, could I get you to answer a few questions to help us track this down?
Do you have any other offline profiles, and are they also missing?
What is the name of the character?
Could you navigate to AppData/Local/NWX/Saved/Offline/################(this is your Steam profile ID) -> grab both the deploy and profiles folders, zip them and attach them to this ticket?
Were the three logs you attached all the files in your logs folder? If there are any more recent, please throw those on here as well.
Did you crash out the last time you played?
Thank you very much in advance!