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Profile gone - played yesterday and gone today - json file says nulnulnul

hi, played yesterday and profile gone today

-offline mode

-json file says nulnulnul.....

any chance to fix it?

Mode Offline
Impact I cannot play or progress
Category Tags Other
Realms Sylvan’s Cradle
  • Attach files
      Drop here to upload
    • Guest
      Reply
      |
      Jan 30, 2025

      Hi and thc for responding :)

      Have started on a new one. the one that went away i figured out why. i played for 5hours without login out and we got a power cut. the forums says the game getting saved when you log out or quit the game. now i log out every 2 hours to create a save.


    • Dev
      Nightingale Team
      Reply
      |
      Jan 29, 2025

      Hello! I'm so sorry you're running in to this issue, could I get you to answer a few questions to help us track this down?

      1. Do you have any other offline profiles, and are they also missing?

      2. What is the name of the character?

      3. Could you navigate to AppData/Local/NWX/Saved/Offline/################(this is your Steam profile ID) -> grab both the deploy and profiles folders, zip them and attach them to this ticket?

      4. Were the three logs you attached all the files in your logs folder? If there are any more recent, please throw those on here as well.

      5. Did you crash out the last time you played?

      Thank you very much in advance!